RETURNS & REFUND POLICY
RETURNS & REFUND POLICY
At LOTTEDS, we aim to provide a transparent and fair returns process in compliance with international consumer protection laws and payment security standards.
RETURN ELIGIBILITY
You may request a return or exchange within 30 days of receiving your order, subject to the following conditions:
- Item must be unused, unworn, and in original condition
- Original packaging must be included
- Proof of purchase is required
- Return must be approved before shipping
NON-RETURNABLE ITEMS
- Personalized or custom-made products
- Items showing signs of wear, damage, or alteration
- Items returned without authorization
RETURN PROCESS
To initiate a return:
- Email us at info@lottedspro.com
- Provide your order number and reason for return
- Wait for return authorization and instructions
- Ship the item using a trackable shipping method
Unauthorized returns may not be accepted.
REFUNDS
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5–10 business days
- Refunds will be issued to the original payment method
- Shipping costs are non-refundable unless required by law
EXCHANGES
We offer exchanges for defective or damaged items. If you need to exchange an item, please contact us before returning your product.
ORDER CANCELLATION
- Orders may be canceled within 12 hours of purchase
- After processing or shipment, orders cannot be canceled
RETURN SHIPPING
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service, as we are not responsible for lost returns.
DEFECTIVE OR INCORRECT ITEMS
If you receive a defective or incorrect item, please contact us within 7 days of delivery. We will provide a suitable resolution in accordance with applicable laws.
FRAUD PREVENTION & COMPLIANCE
To comply with payment security and anti-fraud regulations, we may require identity verification before approving refunds or returns.
We reserve the right to refuse returns or refunds that do not meet our policy requirements or are suspected of misuse.
CONTACT INFORMATION
If you have any questions about returns or refunds, please contact us:
Email: info@lottedspro.com